Orders are typically processed within 1 to 2 business days from the date of purchase. During peak seasons or special promotions, processing times may be slightly extended.
Same-Day Dispatch: If you place your order during our business hours (Monday – Friday, 9:00 AM – 19:00 PM USA Time) and before the cutoff time of 19:00 PM USA Time, your order will be dispatched and transferred to the shipping carrier on the same day.
Next-Day Dispatch: If you place your order after 19:00 PM USA Time or outside of our business hours, your order will be dispatched on the next business day when our shop opens.
Shipping Methods
We offer a standard shipping option:
Standard Shipping: Estimated delivery within 5 to 7 business days after dispatch.
Shipping Rates
We’re pleased to offer free shipping on all orders shipped to addresses within the United States.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the status and estimated delivery date of your package.
Address Accuracy
It’s important to ensure that your shipping address is accurate and complete. Proshed Market is not responsible for delayed or lost shipments due to incorrect or incomplete addresses provided by the customer. Any additional shipping costs incurred due to address errors will be the responsibility of the customer.
Order Modifications and Cancellations
We understand that situations may arise where you need to modify or cancel your order. For such requests, please contact our customer support team within 24 hours of placing the order. We will do our best to assist you.
Lost or Damaged Packages
In the rare event that your package is lost or damaged during transit, please get in touch with our customer support team. We will work with the shipping carrier to resolve the issue and ensure a satisfactory outcome.
Returns and Exchanges
For detailed information on our returns, exchanges, and refund policy, please refer to our separate Refund and Returns Policy page.
Business Hours
Our shipping and customer support team operates during the following hours:
Monday – Friday, 9:00 AM – 19:00 PM (USA Time)
Orders placed outside of these hours will be processed on the next business day.
Contact Us
If you have any questions, concerns, or need assistance related to your order, shipping, or any other inquiries, please don’t hesitate to reach out to our customer support team. We’re here to assist you!
Proshed Market
20058 Sommette Dr, Sonora, CA 95370, USA
Phone: +1 2096134470
Email: support@proshedmarket.shop
Business Time: Monday – Friday, 9:00 AM – 19:00 PM (USA Time)